Shipping policy

1. Shipping Rates & Eligibility (Continental U.S.)

  • Free Standard Shipping on all orders $60+ (before tax & discounts)
  • Standard Shipping: $8.00 (orders under $60)
  • Expedited/Rush Shipping: $16.00 (all order values)
Free shipping applies automatically at checkout; no code required.

2. Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Delivery timelines start the next business day after shipment.

3. Delivery Timeframes

  • Standard: 7–15business days after shipping
  • Expedited/Rush: 1–3 business days after shipping

4. Shipping Areas

We ship to the continental United States only. We currently do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO/FPO, or U.S. territories.

5. Tracking & Notifications

Once shipped, you will receive a tracking number via email. You may use this to monitor delivery status.

6. Lost or Damaged Packages

If your order is lost, stolen, or damaged in transit, contact us at info@thymehouse.com within 7 days of delivery. We will review and assist with replacement or refund.

7. Changes & Cancellations

Order changes or cancellations are only possible before shipment. Once shipped, orders cannot be modified.

8. Contact Us

For shipping questions:
Email:info@thymehouse.com